This page explains how billing companies and software are ordered on BillerFirms, how we check reviews, and what our badges mean. We want you to know exactly why a company appears where it does.
How companies are ranked
Our normal order, called “Recommended”, works like this:
- Companies with reviews come first. A company that practices have reviewed is shown before one with no reviews yet.
- Then by profile strength. Each profile gets a score from 0 to 100 for how complete and active it is: for example a detailed description, the services and software it works with, its pricing, contact details, a verified owner, client reviews, verified documents and case studies.
- Then by rating and number of reviews, and the most recent review.
Profiles with a high score show a tier label, Elite or Trusted. A tier means the profile is complete and active. It is not a guarantee of service quality.
You can also sort a list yourself, for example by highest rating or most reviews.
Sponsored positions
A billing company or software vendor can pay for one of up to three positions on a page, for a set period. Paid positions are always labelled “Sponsored”. Payment does not change how any other company is ranked, does not affect reviews and is not an endorsement. When you search or change the sort order, sponsored positions are not pinned.
How we check reviews
- Only signed-in practice accounts with a confirmed email can review a billing company. Billing companies cannot review themselves, and job seeker accounts cannot write company reviews.
- Each practice can review a company once. There is a limit on how many reviews one account can write in a short time.
- Reviews from outside the US or through a VPN or proxy are refused automatically.
- Every review is checked by our team before it is published. We look for signs of fake reviews, such as a reviewer email on the company's own domain or several reviews from the same connection.
- Reviewers can confirm they are a real practice with an NPI number or a practice email address. If a review is reported, we can ask the reviewer for proof before we keep it.
Software reviews come from practices and billing companies that use the product, and follow the same checks.
Google ratings
Some profiles also show a company's rating from Google. It is shown separately and is never added to the BillerFirms rating or review count.
What our badges mean
- Verified Business: our team checked a business registration document, such as a state registration or EIN letter.
- Insured: our team checked a certificate of insurance showing an active policy.
- HIPAA Compliant: our team checked HIPAA documents, such as training certificates or a compliance audit.
- Certified Team: our team checked a professional certification held by the company's staff, for example from the AAPC, AHIMA or HFMA.
A badge shows only while its document is current. Badges mean a document was checked at a point in time. They are not a certification by BillerFirms or a guarantee of quality.
How profiles are created
Some profiles are added by the companies themselves. Others are added by our team from public business information, such as the company's own website. Some profile text may be drafted with the help of automated writing tools from that information. Any company can claim its profile, correct it or ask us to remove it.
Questions
If you think a ranking, review or badge is wrong, tell us through our Contact Us page and we will look into it. You can also read our Editorial policy.