Insurance Operations Coordinator

Insurance Operations Coordinator

Company: UCLA (University of California, Los Angeles)

Department: Dentistry - Faculty Group Dental Practice

Location: 100 Medical Plaza, Los Angeles, CA 90024, USA

Job Type: Full-Time | Career Position

Work Schedule: Monday–Friday

Working Hours: 8:00 AM - 5:00 PM

Work Arrangement: On-Site

Salary Range: $30.99 - $40.09 Per Hour

Anticipated Hiring Pay Scale: $34.51 - $35.20 Per Hour

Campus Requisition Number: 11723

UC Payroll Title: Patient Biller 4

Job Overview

UCLA is seeking a detail-oriented and customer-focused Insurance Operations Coordinator to support its Faculty Group Dental Practice, which includes more than 25 general dentists and dental specialists.

The selected candidate will oversee dental insurance billing activities, review patient accounts, manage claim resubmissions, and assist patients and providers with insurance-related inquiries. This position also supports daily administrative operations and ensures accurate handling of insurance information, payments, and patient records.

Key Responsibilities

Insurance Management

• Manage dental insurance billing and claims processing activities.
• Review and audit patient accounts to ensure billing accuracy.
• Identify claim errors, denials, and discrepancies and process appropriate claim resubmissions.
• Monitor patient and insurance company overpayments.
• Report identified overpayments to the Practice Manager and Practice Director for timely reimbursement.
• Maintain accurate insurance records and payment documentation.

Patient Support and Insurance Counseling

• Serve as the primary point of contact for insurance-related inquiries from patients and dental practitioners.
• Explain insurance coverage, benefits, and claim-related information.
• Assist patients in understanding their insurance-related responsibilities.
• Communicate professionally and effectively with patients, faculty, and coworkers.
• Resolve insurance-related concerns and provide appropriate guidance.

Administrative and Office Support

• Provide backup administrative support to the Faculty Group Dental Practice.
• Assist with additional duties assigned by the Practice Manager.
• Organize daily tasks and prioritize responsibilities effectively.
• Maintain accurate patient and insurance information in practice management systems.
• Support smooth daily operations in a fast-paced dental environment.

Required Qualifications

• Knowledge of dental terminology and procedures across general dentistry and dental specialties.
• Strong data entry skills with the ability to accurately manage patient information, insurance details, and payments.
• Excellent communication and interpersonal skills.
• Ability to manage frequent interruptions and changing work assignments.
• Strong organizational skills and the ability to prioritize tasks in a high-volume environment.
• Customer-focused approach when interacting with patients, faculty, and coworkers.
• Ability to analyze information, identify problems, and implement appropriate solutions.
• Understanding of patient confidentiality and the ability to protect sensitive patient, faculty, and staff information.

Employment Requirements

• Must be at least 18 years of age.
• Successful completion of a background investigation.
• Completion of a Live Scan background check before employment.
• Successful completion of a required TB test.
• Compliance with applicable COVID-19 and influenza vaccination requirements.
• Must sign the required CANRA acknowledgment confirming mandatory child abuse reporting responsibilities.

Compensation

Full Salary Range: $30.99 - $40.09 Per Hour

Anticipated Hiring Pay Scale: $34.51 - $35.20 Per Hour

Actual compensation will depend on relevant experience, qualifications, skills, education, and organizational requirements.

Benefits

• Dental Insurance
• UC Employee Benefits Package
• Career Development Opportunities
• Competitive Compensation
• Comprehensive University Employee Benefits

How to Apply

Interested candidates can submit their applications through the official UCLA careers website.

Campus Requisition Number: 11723

Official Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40093594

UCLA is committed to providing an inclusive and supportive workplace where employees can contribute to quality patient care and professional excellence.